I am evaluating how our health care team behaves when it comes to medication awareness training, and I will be glad to learn more about the successful approaches to this issue from your side. Would it be sufficient to conduct just one training course, or do your personnel need regular refresher courses and competency tests? I would appreciate learning how other organizations solve common issues related to medication errors, such as documentation issues, storing drugs, PRNs and adverse effect recognition. Has there been any success in this area from the implementation of such training? Also, what criteria do you use to determine whether to conduct such course online or in person?